Shipping & Returns
STYLEST RETURN POLICY
To be eligible for a return or exchange, items must be in original, unworn condition with all tags and liners intact. Returns are exchanges are valid within 21 days of receipt.
All items marked "FINAL SALE" are not eligible for returns or exchanges.
Return shipping is free if you opt into return coverage. When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund, or store credit for free. If you decide not to purchase coverage, you can still return or exchange your items, but you will be responsible for the cost of the return shipping label. Orders without return coverage are subject to a $3.95 restocking fee. These costs are deducted from your refund once it is processed.
Please allow 10-14 business days for refunds to process.
Please note that if you are returning multiple orders, each order will need to be returned in a separate box, using the unique label assigned for that order. This will ensure that the returns are processed correctly and timely.
To initiate a return or exchange, please click here.
How do I contact you?
Please email us at hello@stylest.com
How do I initiate a return?
We make it easy! Initiate your return or exchange here. Returns and exchanges are eligible within 21 days of receipt. To be eligible for return or exchange, items must be in original, unworn, unwashed condition with all tags and liners intact.
Please allow 10-14 business days for refunds to process.
What is return coverage?
Return shipping is free if you opt-in to return coverage. When you opt-in for return coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund or store credit for free. Return coverage is non-transferable and is valid only on the order it was purchased for.
How does return coverage work?
Add coverage to your cart at checkout and you have access to as many free returns and exchanges as you need for your order. If you need to initiate a return or exchange, click here.
What if I do not opt-in to return coverage?
Opting into coverage is a personal choice! If you choose not to, you can still return or exchange your order. You simply will have to pay for your return label and are subject to a $3.95 restocking fee, which will be deducted from your refund.
Will I be refunded for return coverage if I return my order?
Return coverage is non-refundable.
STYLEST SHIPPING POLICY
Shipping Fees:
For orders under $300: Standard shipping is $9.95
For orders over $300: Standard shipping is free
Express: $20 (Continental U.S. only)
Priority: $32 (Continental U.S. only)
Overnight: $45 (Continental U.S. only)
Orders are fulfilled Monday through Friday, excluding holidays. Please allow 1-3 business days for standard order processing and an additional 2-7 business days for delivery, based on selected service.
Orders placed before 1pm EST Monday-Friday with an expedited shipping method will be processed the same day. Expedited orders placed after 1pm EST or on a weekend will ship the following business day.
Orders will not be delivered on weekends or holidays. Shipping is non-refundable. We do not offer expedited shipping to Alaska or Hawaii at this time.
We strive to ship every order out as quickly as possible; however, we may experience delays from time to time due to inclement weather or COVID. We appreciate your patience!
Where will my packages be shipped from?
STYLEST orders are shipped from our distribution center in New Jersey. Questions about your order? Contact us directly at hello@stylest.com and we’ll be happy to help.
Do you ship domestically and internationally?
At this time we are shipping to the U.S. only. Join our mailing list to be the first to know when we expand internationally!
Do you offer free shipping?
Standard ground shipping for orders over $300 is free. Standard ground shipping is $9.95 for orders under $300. STYLEST offers expedited shipping for an additional fee if you need to receive your product sooner. Select your preferred shipping method at checkout.
Can you ship to a P.O. Box?
Yes, STYLEST ships to P.O. boxes and military bases via Fedex Smart Post. Due to the nature of these addresses, expedited shipping is not available for P.O. and APO/FPO destinations.
How will I know when my order has been shipped?
You will receive an email notification once your order ships, which includes your tracking information. Please allow up to 24 hours for your tracking number to update. If you have an in-stock and pre-order item on your order, you will receive a separate email when the balance of your order ships.
What is package protection?
Package protection is low-cost shipping insurance that protects your STYLEST order from loss, theft, or damage. We know receiving online orders can be stressful, and this add-on eliminates the worry about your shipment getting lost in transit or stolen from your porch.
Package protection is non-transferable and is valid only on the order it was purchased for.
What if I do not opt-in to package protection?
If your order is lost in transit or stolen and you did not opt-in, you are liable for the replacement cost. STYLEST is not responsible for packages that are lost, stolen or damaged in transit when coverage was not purchased for the order.
If my protected order is lost or stolen, what is covered?
STYLEST will replace your order in full at no additional cost to you. If the item you ordered is no longer available, you may swap it for another item of your choice. The full value of your original order will be applied to the replacement.
If you do not want a replacement and wish to receive a refund, you will be refunded in full for the item and taxes.
When should I file a claim?
Damaged: Claims for damaged items must be submitted within 30 days of your delivery scan. Damage claims require photo(s) and are subject to further follow-up from our QA team prior to approval. Claims submitted outside of the 30-day policy will not be considered for refund or replacement.
Lost: Please wait five business days before filing a claim for a lost package, as they are subject to transit delays. To be reviewed, claims must be submitted within 45 days of the origin scan. Claims submitted after 45 days will be denied.
Stolen: Please wait five business days before filing a claim for a stolen packages. Often packages are marked delivered prematurely or misdelivered. This gives the package an opportunity to show up at your door and ultimately you will receive your original merchandise sooner than a replacement.
To be reviewed, claims must be submitted within 30 days of the delivery scan. Claims submitted after 30 days will be denied.
How do I file a claim?
Click here or log into your STYLEST account and select the order you need assistance with from the left-hand column. Follow the instructions to submit your claim. STYLEST will review your claim within 48 business hours and be in touch if any additional information is required or with information on the next steps.
Will I be refunded for package protection if I return my order?
Package protection is non-refundable.